padu33 Privacy Policy

When you register and use the padu33 platform, we collect various types of information to ensure the service runs smoothly, securely and in compliance with the international licensing requirements that bind us. This information is divided into several main categories.

1.1 Account Registration Information

During the registration process, you are required to provide the following basic information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — for age verification, as this platform is only for users aged 21 and above
• An active and reachable email address
• A mobile number registered in Malaysia
• Your preferred username and password
• Preferred currency (Malaysian Ringgit, RM)

1.2 Identity Verification Information

In certain cases, particularly relating to withdrawal processing or when there is unusual activity on an account, we may request additional verification documents. This is a standard requirement under the Know Your Customer (KYC) procedures practised under our international licence.

• Copy of a valid identity card (MyKad) or passport
• Proof of residential address (utility bill, bank statement — not more than 3 months old)
• Details of the payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency)

1.3 Financial Transaction Information

Every deposit and withdrawal processed through the padu33 platform is automatically recorded in our system. These records include the amount, payment method used, time and transaction status. The minimum deposit is RM30 while the minimum withdrawal is RM50.

1.4 Game Activity Data

We record data relating to your gaming sessions including the type of games played, session duration, login dates and times, and general usage patterns. This data is used for platform improvement, fraud detection and responsible gambling monitoring.

1.5 Technical and Device Data

• IP address and general geographic location (country level)
• Type of device and operating system used
• Browser type and version
• Cookie data and session identifiers
• Access time logs and pages visited

The information collected is used solely for legitimate purposes in operating the padu33 platform and providing players with the best service experience. Below is a detailed description of how that data is used.

2.1 Account Management and Verification

Registration data is used to create and manage your padu33 account, verify your identity during login, process password reset requests and ensure that only you can access the account.

2.2 Financial Transaction Processing

Transaction information is required to process deposits and withdrawals securely, issue transaction statements, resolve any payment disputes and comply with financial reporting requirements under our international licence.

2.3 Customer Service

When you contact padu33 support via live chat or email, your account information is used by our support team to identify you and resolve enquiries efficiently. Our support service operates 24/7 in Malay and English.

2.4 Security and Fraud Prevention

Technical and game activity data is continuously monitored to detect suspicious behaviour, unauthorised access attempts, money laundering activity and any breaches of the terms of service. This protects you and the entire padu33 player community.

2.5 Responsible Gambling Compliance

padu33 uses game activity data to monitor gambling patterns that may be of concern. This allows us to identify players who may need assistance and provide appropriate responsible gambling tools. ⚠️

2.6 Service Improvement

Aggregated and anonymised usage data is analysed to understand platform usage patterns, identify technical issues, improve interface design and develop new features that benefit players.

2.7 Account-Related Communications

We use your email address and mobile number to send important account-related notifications such as transaction confirmations, security notices, policy updates and promotional information (subject to your communication preferences).

padu33 does not sell or trade players' personal information. However, in the course of operating the platform, there are certain situations where limited data sharing with trusted third parties is necessary.

3.1 Payment Service Providers

Required transaction information is shared with the payment service providers we use, including e-wallet platforms, DuitNow services, FPX participating banks and cryptocurrency service providers. These providers are bound by confidentiality agreements and strict security standards.

3.2 Game Software Providers

To enable games to function properly, software providers such as PG Soft, Pragmatic Play, JILI and Spribe may receive the minimum technical data required to run gaming sessions. No financial information or full identity details are shared.

3.3 Regulatory Bodies and Law Enforcement

padu33 will disclose player information to the relevant authorities when required by law, court order or official investigation requirements. Such disclosures are made within the most limited scope specified by those requirements.

3.4 Technical Service Providers

Server hosting, cybersecurity and technical support service providers acting as data processors on behalf of padu33 may access data in the context of carrying out their duties. They are bound by strict data processing agreements.

The padu33 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. This section describes the types of cookies used and their purposes.

4.1 Essential Cookies (Required)

These cookies are required for basic website operation and cannot be disabled. They include session cookies that maintain your login status, security cookies that protect your account from unauthorised access, and language preference cookies that ensure the website is displayed in Malay.

4.2 Performance and Analytics Cookies

These cookies collect information about how players use the padu33 website — which pages are visited most often, error messages received and so on. All information collected by these cookies is aggregated and anonymous.

4.3 Functional Cookies

These cookies allow the website to remember choices you make (such as language preference or display settings) in order to provide more personalised features. The information collected cannot identify you personally.

4.4 Managing Cookie Preferences

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including the possibility of being unable to log in to your padu33 account.

As a registered padu33 player, you have several rights relating to your personal information that we hold. These rights may be exercised at any time by contacting our support team.

5.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe and we will provide the information in a readable format.

5.2 Right of Rectification

If you find that the information we hold is inaccurate or incomplete, you have the right to request a correction. Some information can be updated directly through your padu33 account profile page.

5.3 Right of Erasure

In certain circumstances, you may request that we delete your personal information. However, there are limits to this right — we may need to retain certain records for legal compliance, dispute resolution or fraud prevention purposes within the period specified by our international licence.

5.4 Right to Object to Processing

You may object to the processing of your personal information for direct marketing purposes at any time. To stop receiving marketing communications, contact our customer service team via live chat or email.

5.5 Data Portability Rights

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and the right to transmit that data to another data controller.

padu33 continuously invests in security infrastructure to ensure player data remains protected at all times. Below are the technical and organisational measures we implement.

6.1 Data Encryption

All data transmitted between your device and padu33 servers is protected using the latest version of the TLS (Transport Layer Security) protocol with 256-bit encryption. Sensitive data stored in our databases is also encrypted using industry standards.

6.2 Internal Access Controls

Access to player data by padu33 internal staff is restricted on a need-to-know basis. All access is logged and monitored. Staff who handle sensitive data undergo regular data protection training.

6.3 Monitoring and Threat Detection

Our systems are monitored around the clock to detect and respond to security threats. This includes intrusion detection systems, network traffic monitoring, and periodic security scans by independent third parties.

6.4 Incident Response Procedures

padu33 has documented security incident response procedures. In the event of a data breach that affects players' rights and freedoms, we will notify the relevant parties within the timeframe required by applicable licensing and legal obligations.

padu33 retains your personal information for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by law and international licensing obligations.

7.1 Active Account Data

While your account is active, we retain all information collected during registration and during use of the platform. This allows us to provide uninterrupted service and maintain your transaction history.

7.2 Data After Account Closure

After account closure, certain information must be retained for a specified period for legal compliance, fraud prevention, and resolution of any outstanding claims or disputes. Financial records in particular are subject to minimum retention requirements under international licensing.

7.3 Automatic Deletion

Data that has passed the required retention period will be systematically deleted or anonymised according to the periodic deletion schedule we have set. This process occurs automatically and in a controlled manner.

padu33 reserves the right to update or modify this privacy policy from time to time to reflect changes in our practices, licensing requirements, or applicable legislation. The latest version of this policy is always available on this page.

8.1 Notice of Material Changes

If we make material changes to how we use your personal information, we will notify you via the email address registered to your account or via a prominent notice on the padu33 website before those changes take effect.

8.2 Acceptance of Changes

Continued use of the padu33 platform after notification of a privacy policy change is considered your acceptance of the new version. If you do not agree with the changes, you have the right to close your account before they take effect.

8.3 Version History

The current version of this privacy policy is effective from 1 January 2026. This version supersedes and replaces all previously published versions of the padu33 privacy policy. If you require a copy of a previous version, please contact our customer service team.